Straightforward terms for a working record book.

1. This agreement

Food Hygiene Record Book ("we", "us") provides the app and related services. By downloading or using the app you agree to these terms. If you do not agree, please do not use the app.

The app is distributed through the Apple App Store and Google Play. When you download it from Google Play, Google's terms also apply to your use of Google Play. For the iPhone app, Apple's Standard End User Licence Agreement also applies. Where Apple's licensed application terms conflict with these terms, Apple's terms apply to the licence itself and these terms govern the service we provide around it.

2. What the app is, and what it is not

The app helps you record and organise food-safety information: equipment and food-temperature checks, cleaning, food waste, SFBB diary and review entries, date labels and shelf life, goods received, timed food batches, HACCP controls, staff training, fire safety and inspection reports.

3. Accounts and eligibility

Daily record keeping works without an account. Cloud backup and team access require an account with a verified email address. You must be at least 18 and able to enter a contract. Keep your credentials secure; you are responsible for activity carried out through your account.

We may suspend or end access to cloud services where an account is used unlawfully, to attack or abuse the service, or to infringe someone else's rights.

4. Business subscriptions

Paid business access is an auto-renewable subscription. In the United Kingdom there are two plans:

• Basic: £7.99 a month or £79.99 a year per business. For one person: records stay on your phone, with a free backup file you can save to your own iCloud Drive or Google Drive. No team members and no shared records.
• Plus: £11.99 a month or £119.99 a year per business. For you and your team: team members with roles, the same records on every phone in the team, and cloud backup with restore on a new phone. Team members do not pay separately.

Plans for 2 to 5 businesses are available in the app. They cost £11.99 a month or £119.99 a year (Basic) and £15.99 a month or £159.99 a year (Plus). They are linked to one main business, and the owner chooses which of their other businesses the plan covers. For 6 or more businesses, contact us.

New customers get one 30-day free trial of Basic. The trial is not an App Store or Google Play subscription: it needs no card, does not renew and cannot charge you. It is available once per customer and does not restart. During the trial your records stay on your device and are not uploaded to cloud backup. A paid subscription starts only if the business owner chooses to subscribe and confirms the purchase through the App Store (iPhone) or Google Play (Android).

• Payment is charged to your Apple Account (iPhone) or Google Play account (Android) at confirmation of purchase.
• The subscription renews automatically unless cancelled before the end of the current period. On iPhone, cancel at least 24 hours before the period ends.
• On iPhone, your Apple Account is charged for renewal within 24 hours of the end of the current period. On Android, Google Play charges at the start of each renewal period.
• Manage or cancel your subscription in your Apple Account settings (iPhone) or in the Google Play Store under Payments & subscriptions (Android). Deleting the app does not cancel a subscription.
• Cloud backup is optional. With paid or complimentary access, your records are uploaded only after you choose the cloud upload option in the app; until then they stay on your device.

Prices may change. We will give reasonable notice, and a change will never apply to a period you have already paid for.

5. Complimentary access

We may grant a business free access for a fixed period or indefinitely, for example during a trial, for support reasons or for an approved partner. Complimentary access is a discretionary grant, does not start an App Store or Google Play subscription, and can never silently turn into a charge.

We may extend, shorten, replace, end or decline to renew a complimentary grant. If complimentary access ends, records remain on the device but are locked: the business can view and share its existing records but cannot add, change or delete them. Cloud backup and synchronisation, and team invitations or collaboration, pause until active access is restored.

6. Refunds and cancellation

Purchases are made through Apple (iPhone) or Google Play (Android), so refunds are handled by Apple or Google under their own policies. For Google Play purchases, request a refund through Google Play. For Apple purchases, request one at reportaproblem.apple.com. We cannot issue or process refunds for App Store or Google Play purchases, and we cannot cancel a subscription on your behalf.

Deleting your app account or deleting the app does not cancel an App Store or Google Play subscription. Cancel it separately in your Apple Account or Google Play subscription settings if you do not want it to renew.

If a refund or chargeback is granted, the corresponding business access ends.

7. Your records stay yours

You own the information you enter. We claim no ownership of it and do not sell it, use it for advertising or use it to train models.

8. Team access

With paid or complimentary access, a business owner may invite people by verified email address and assign a role. Team invitations are not available during the free trial. Owners and administrators are responsible for who they invite, the role they assign and removing access when someone leaves. Inviting someone means their email address and display name become visible to other authorised members of that business.

If you enter personal information about staff or other people, you are responsible for having a lawful basis to do so. See our privacy policy.

9. Availability and changes

We aim to keep the service available and reliable but do not guarantee uninterrupted operation. Cloud backup and team access depend on third-party providers and on your own connection. Daily record keeping is designed to continue working offline.

We may add, change or withdraw features. Where a change materially reduces what a paid subscription provides, we will give reasonable notice and you may cancel.

10. Acceptable use

Do not use the service unlawfully, attempt to breach its security or access another business's records, reverse engineer or resell it, or upload malicious content. Do not falsify food-safety records: doing so may be a criminal offence and is your responsibility, not ours.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights as a consumer are not affected.

To the extent permitted by law, we are not responsible for losses caused by inaccurate or incomplete information entered by a user, a failure to follow the food business's own procedures, device loss, or services outside our reasonable control. We remain responsible for loss that is reasonably foreseeable and caused by our breach of these terms or negligence.

Where liability to a customer acting wholly for business purposes can fairly and lawfully be limited, our total liability in any twelve-month period is limited to the amount paid for the service in that period. This limitation does not apply to anything that cannot legally be excluded and does not restrict mandatory rights or remedies for digital content or services.

12. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory protection available to you in your country of residence.

If any provision is held unenforceable, the rest continues to apply. We may update these terms when the service or the law changes; the latest version and its date remain on this page.

Questions: support@foodsafetyrecords.co.uk or the contact page.