Contact support
Use the support contact page to prepare an email. Include your iPhone model, iOS version and a short description of what happened. Please do not email passwords or confidential food-safety records.
Common questions
Can I use the app for more than one business?
Yes. On the Home screen, use the business selector to add, edit or switch restaurants. New records are saved against the business selected at the time.
How does cloud backup work?
Cloud backup is optional. Create or sign in to a backup account from the Home screen and verify the email address. The app keeps the last completed backup available if a newer upload is interrupted, and checks for the latest completed copy when the app opens.
How do I recover records after reinstalling?
Install the app and sign in to Cloud Backup with the same email address and password. Records that were successfully backed up can then be restored. Records kept only on the deleted device may not be recoverable.
Can I share records with an officer or manager?
Yes. Use the share button on the Home screen, choose the business and date range, then create a PDF report. You decide which app or person receives the report.
What is included in Food control & HACCP?
Food control includes date labels and shelf life, incoming-delivery checks, timed food batches, cooking, reheating, hot-holding and cooling temperatures, plus a HACCP register for hazards, controls, critical limits, monitoring, corrective action, responsibility and review dates. These tools help document your own system; they do not replace legal duties or a HACCP system required for your premises.
How do I give someone access in their app?
Both people need the Food Hygiene Record Book app and a verified cloud account. The business owner opens Team Access, enables sharing for the selected business and invites the person's verified email address. The invitation then appears in the invited person's app after they sign in with that same email and refresh Team Access.
What can each team role do?
Owners control records, members and access. Administrators can edit everything and invite managers, staff and viewers. Managers can edit all food-safety records and business details. Staff can complete daily temperature, cleaning, waste and SFBB diary records. View-only members can review records without changing them.
Can I give a team member a familiar job title?
Yes. Keep the permission level that controls access, then add a visible role name such as Shift Manager, Head Chef or Food Safety Adviser. The custom name does not give extra permissions.
Does team access share every business and my personal backup?
No. Enabling Team Access uploads only the selected business to its protected workspace. Other businesses and the owner's personal cloud backup remain separate.
What happens when someone is removed or leaves?
The shared business is removed from that person's iPhone and they can no longer open its cloud workspace. The owner and remaining authorised members keep the business records.
Why is my invitation not appearing?
Confirm that the invited email is exactly the same as the account signed in on the second iPhone, that the email has been verified, and that the invitation is less than seven days old. Open Team Access and use Refresh access. Also check the internet connection and install the latest App Store version.
Does the app replace legal or food-safety advice?
No. The app helps organise records. Food businesses remain responsible for following food-safety law, official guidance and local authority requirements.
How can I delete cloud-backup data?
First remove or leave any shared-business memberships. Then open Home, Secure cloud backup and Backup account. Choose Delete backup account and cloud records and confirm. This requests deletion of the authentication account, personal cloud backup and account-activity record. Local records remain on the iPhone until removed separately. Deleting the account does not cancel an Apple subscription; cancel it separately in Apple Account subscription settings.
Before contacting support
- Confirm that the correct restaurant is selected.
- Check that the app is up to date.
- For backup issues, confirm that the iPhone has an internet connection.
- For team access, confirm that both people use the invited verified email address.
- Do not delete the app until important records have been exported or successfully backed up.