Direct app support

Tell us what happened.
We’ll help you move forward.

Complete the short form to prepare a support message, then open it in your email app to review and send. The website does not store your answers.

  • Practical help

    For app use, records, reports and backup.

  • Privacy first

    Never include passwords or confidential records.

  • Your email app

    You review everything before it is sent.

Support request

Prepare your email

For example: iPhone 15, iOS 18 or Pixel 8, Android 15

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Prepare the message below, then choose Open prepared email. Nothing is sent automatically.

Prefer to start with a blank message? Open your email app.

Other ways to get help

Prefer a quick chat?
Or a quick answer?

Message the team on WhatsApp, email us directly, or start with the answers in the support centre.